Return Policy

Returns and Exchange

1. All items are subject to Return and Exchange.

2. Should the purchased goods be not suitable to you for some reason, you have the right to return the product within 14 days and get 100% refund 

3. To benefit from return and exchange, original invoice is required.

4. Returns and exchange services are available if products are in their original condition with original packaging.

5. Return and exchange is within fourteen (14) days of the date of delivery.

6. Promotional item(s) can be returned with the main purchased item if the promotional item is in original condition when purchased, otherwise promotion price will be deducted.

7. Item(s) purchased using credit card cannot be refunded in cash.

8. Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.

Immediate Defective Items Replacement

• Healthcarezone.eu will replace products with a manufacturing defect with a similar item within three (3) days of delivery date based on following condition:

1. Product must be free of scratches or signs of misuse.

2. Original packaging along with the box.

For online orders:

1. The return and exchange period are calculated from the date of delivery.

2. Return and exchange can be done through Healthcarezone showroom or by contacting us in case there is no showroom in customer city.